Returns & Refunds
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies irrespective of your geographical location.
This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the notice to return a product within 14 days following the date of receipt of the product;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels stilll attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must:
Email us on returns ‘at’ everardwang ‘dot’ com advising us of the name and code of the item(s) to be returned. We will then obtain a RMA number from our warehouse and a mailing label with RMA number and address to send the item(s) to which we will email to you - item(s) cannot be processed without the RMA number and mailing label. You will then need to send the items to the warehouse by recorded delivery using the mailing label and RMA provided and will need to inform us of the tracking code, carrier and expected delivery date. You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
(a) earrings and other products that pierce the body;
(b) any product that is engraved or altered to your specification;
(c) any product made to your specification;
(d) any product made to order;
(e) gift vouchers.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(7) About us
Our full name is Everard and Wang Limited. Our registered address is 702 7/F Bangkok Bank Building, No. 18 Bonham Strand West, Sheung Wan, Hong Kong. Our company registration number is 1208559. Our email address is admin ‘at’ everardwang ‘dot’ com.